It is a great feeling to know when you’re able to meet an urgent need for customers. For the last several months, we have been working with customers across a range of industries to help them meet the many business challenges resulting from the COVID-19 pandemic.
With some manufacturing customers, that has taken the form of increasing the number of plants at which they use the Atheer Front Line Worker Productivity platform – or helping them increase usage at existing sites.
And Porsche Cars North America, which originally adopted the Atheer platform back in 2017, has officially reported a 300% increase in usage. The usage increase was also covered in Car and Driver, Forbes, and CNET.
The Atheer platform, originally known as AiR Enterprise, powers Porsche’s Tech Live Look program that enables Porsche technicians to get remote assistance when diagnosing and repairing vehicles – and has resulted in a reduction of “time to resolution” of up to 40 percent.
“Tech Live Look has gained a new level of significance for us in the current situation,” said Doug House, Manager, Technical Support for Porsche Cars North America, Inc. (PCNA). “It accelerates the service on the vehicle and, most importantly, helps ensure customers’ mobility at a critical time.”
Porsche Cars North America said that although the U.S. team of experts receiving the requests for field support use the Atheer-based solution in Atlanta (where the PCNA headquarters are located) “amid the COVID-19 pandemic, Tech Live Look has also been used to connect with the Porsche HQ in Germany to further complex vehicle investigations.”