It starts like this.

You know, the same way every time.

The technician completes the repair. The customer drives off. The paperwork goes in.

Weeks later, the warranty claim comes back — rejected.

Not because the work wasn’t done. But because there’s no ironclad proof it was done exactly the way it should have been.

And in automotive service, no proof of work can mean:

• OEM–dealer trust quietly eroding.
• Revenue stuck in limbo for months.
• Warranty costs pushed back onto the dealer.

This isn’t a story about bad technicians. It’s a story about invisible execution.

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The problem nobody wants to admit.

Walk into any service bay and you’ll see the same story on repeat:

• SOPs in PDFs or binders that never make it onto the shop floor.
• Checklists checked after the fact, not as steps that are performed.
• Missing photos, blurry photos, photos that are uploaded days later, or from an older job that are not specific to an actual job.
• Escalations handled by phone, leaving little to no digital record.

From the outside, everything looks fine. Cars get fixed. Jobs get closed. Numbers look good.

But when warranty dollars are on the line? A missing timestamp, skipped step, or absent photo is enough to tip the scales against you.

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Why this matters now.

Margins in fixed ops are already under pressure. According to McKinsey, OEMs and dealerships face 1–3% margin erosion every year from rising warranty and recall costs.

Add in technician turnover, EV complexity, and a dealer network spread across regions — and the room for error shrinks even further.

The truth is simple: if you can’t prove it, it doesn’t count.

The new standard: proof built into the work.

This is where leading OEMs and dealer groups are making the shift. Instead of hoping documentation catches up later, they’re building proof-of-execution into the workflow itself.

With Atheer, every technician gets:

• Step-by-step SOP guidance they can’t skip.
• Photo/video capture required in-task — not optional, not after the fact.
• Timestamps and user IDs automatically logged.
• Real-time escalation workflows so help and documentation are captured together.

That means warranty submissions go in with the evidence already baked in. No second-guessing. 

No chasing missing evidence.

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The results speak for themselves.

Automotive clients using Atheer have reported:

• 93%+ repair efficiency.
• 90% reduction in avoidable truck rolls.
• 70% fewer documentation errors.
• 45% shorter warranty cycle times.
• 40% faster service resolution time.

In other words: fewer disputes, faster approvals, and a measurable lift in customer satisfaction.

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What this means for OEM and dealer leaders.

If you’re still relying on self-reporting, PDFs, or siloed apps, you’re leaving money — and trust — on the table.

Warranty costs will keep creeping. Audit stress will keep rising. And your best technicians will keep burning out trying to cover the cracks.

But it doesn’t have to be this way.

When every repair step carries its own proof, you don’t just reduce warranty leakage. You raise the bar on service quality, accountability, and trust across the network.

Because in today’s automotive economy, the real competitive edge isn’t just fixing the car — it’s proving the fix happened, the right way, the first time.

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