Every 15 minutes of downtime costs Oil & Gas operators $150,000 — and most escalations still take hours.

It starts with a phone call no field leader wants to take.

A compressor failure shuts down a pipeline segment in the Permian Basin. Crews on site know something’s wrong — but escalation requires a phone tree, screenshots, and a manual log entry. By the time HQ gets the full picture, hours have passed.

The cost? 

Millions in lost production, SLA penalties, and strained customer relationships. All because the issue lived in silos instead of being escalated in real time.

‍

The challenge: Escalations stuck in the past.

Here’s the thing.

Most Oil & Gas operators are still relying on outdated processes for issue reporting and escalation. 

That means:

• Phone calls & emails lost in translation.
• Clipboards or PDFs without the full context.
• Disjointed apps not connected to the field and HQ.
• Support teams that only find out about problems when they’re escalated.

The result:

‍

The impact = downtime compounds, fast.

It’s not pretty.

Industry studies show downtime in Oil & Gas costs up to $150,000 for every 15 minutes. 

Yet in most organizations, issue escalation still takes hours — if it happens at all.

• Support teams spend hours gathering data before they can even act.
• A valve malfunction spotted in the field may not be logged until end-of-shift.
• A service technician needing expert help has no direct way to bring HQ into the workflow.

By then, the damage is done: lost production, compliance headaches, and unhappy customers.

‍

The turning point: Moving from reactive to proactive.

One Atheer client — a major offshore operator — learned this lesson the hard way.

During a rig inspection, a faulty component was flagged. But the escalation lived in an email thread, buried until the next morning. By then, the rig was offline. 

The downtime bill? 

Over $3.5 million in a single incident.

After deploying Atheer, the same operator saw a different outcome:

• Resolution happened in hours, not days.
• Field techs logged issues directly in their digital workflows.
• HQ received real-time alerts with photos, video, and context.
• Remote experts joined live via embedded collaboration tools.

The shift saved millions — and restored trust with their largest customer.

‍

The solution: real-time escalation with Atheer.

Atheer brings issue reporting, escalation, and collaboration into the flow of work:

• Remote expert collaboration: Call in support instantly with video, AR, or chat.
• Performance visibility: Track every escalation, every resolution, every outcome.
• Embedded task communication: Techs log issues without leaving their workflow.
• Real-time escalation workflows: Push problems directly from field to HQ in seconds.
• Automated alerts & SLAs: Notify the right team immediately when there’s an issue.

With Atheer, problems don’t sit in inboxes.

They get solved in seconds, long before they escalate.

‍

The proof: what changes with Atheer.

Across Oil & Gas operators using Atheer, results include:

‍

What this means for Oil & Gas leaders.

When every minute costs six figures, you can’t afford reactive escalation.

With Atheer, you’ll:

• Spot issues as they happen, not after the fact.
• Escalate problems to the right experts in seconds.
• Solve issues before they impact production or customers.
• Prove responsiveness with a complete audit trail.