Why Atheer

Your Customers And Products Deserve Exceptional Service

INSTALL FASTER. SERVICE BETTER.

Atheer’s no code software ensures that your extended service network is installing, configuring, troubleshooting, and servicing your products the way you want and the way your customers expect.

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TRUSTED BY THE WORLD'S LEADING EQUIPMENT MANUFACTURERS

Great products deserve great service

Even though you manufacture great products, your customers’ satisfaction will be determined by the service they receive, service that will often be delivered by technicians who work for third parties and partners. How do you ensure that the technicians who are installing, setting up, and troubleshooting your products are able to perform as well as your own experts? Simple, you use Atheer!

TAKE CONTROL

Drive consistent, agile service across your entire value chain

With the Atheer Service Performance Platform TM you can rapidly roll out standardized work instructions, digital business processes, customized catalogs of content and resources, and visual support strategies to technicians across your extended service network.

The result is standardized and improved service execution by all your technicians. Greater agility as your products, instructions, manuals and content change. Improved service metrics, efficiency, and profitability. Increased customer satisfaction, revenue, and profitability.

GET LEVERAGE

Digitize all your front line service processes on a single no-code platform

Atheer’s no-code platform allows you to rapidly digitize any business process. Once deployed, you have the powerful leverage to roll out as many new digital processes as you need, at the pace you and your service network would like.

One central tool with multiple capabilities
Full visibility with streamlined data
Shared, common user experience
Simplified management & communication
Support for your external partners and their service teams
Reduced cost of ownership
And more.

REAL-TIME INSIGHT

Unprecedented visibility into actual service performance

Atheer provides the ability to see all service performance data, tightly integrated and automated in one place, across all service teams and geographies.

Real time insights into user engagement and activity
Analyze trends in digitized workflows – identify common issues, bottlenecks, trends, etc
Real time dashboards and reporting of new digital processes
Remote assistance analytics – identify common visual support requests and resolutions
Build and distribute custom reports – no coding required
Share insight data in multiple formats (e.g .csv, .xlsx)
And more.

FUTURE PROOF

Future-proof your operations with Atheer’s open, no-code, platform

Atheer has been designed to grow with you, along each step of your service digitization journey. Our no-code approach allows you to rapidly develop and deploy digital processes and strategies at your pace across your entire service network.

Comprehensive features for future service operating models
No code development
Interoperability and seamless integrations to expand profitability and advance service operations
Intuitive user experience
Affordable scalability
Support for all devices – phones, tablets, smart glasses
And more.

EASY TO OWN

Deploy at cloud speed

Atheer has been designed to be provisioned, configured, and deployed in rapid time so that your service teams and partners have the agility and speed to tackle opportunities as they come — and turn them into new service and revenue streams.

Cloud native – no legacy software ever
Mobile first
World class infrastructure
No code authoring
Unified and integrated features – including remote visual support
Intuitive and common user experience
One click deployment
And more.

ATHEER RESULTS

A proven approach to improving service performance across your extended service network

Leading equipment manufacturers rely on the Atheer Service Performance Platform TM to digitally transform their service operating models and deliver real business impact, fast.