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Automotive Aftersales: Capgemini's Daniel Davenport drives insight




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INSIGHTS FROM IDC’S TOM MAINELLI
What You’ll Learn in This Webinar

AFTERSALES IS VITAL
Aftersales has become increasingly important to automotive dealers, as fewer people are buying new cars and are needing to keep their old cars on the road longer. Service departments are increasingly relied upon as revenue drivers within dealerships – and are the vanguards of the brand experience for customers.

INNOVATION IS KEY
Car makers and their dealers are embracing new technologies to achieve and maintain customer loyalty, cut costs and improve operations. We’ll talk about how and why this is happening.

EV REQUIRES A NEW APPROACH
Along with all the other huge changes the auto industry is grappling with, auto makers have also been hard at work in dealing with a massive move to electric vehicles – with all the service and maintenance challenges that you might expect from such a major shift.
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