Service Performance Platform

SUPPORT. CONNECT. SERVITIZE.

The easiest way to automate services workflows at scale

Easily build, deploy, and manage automated services workflows at scale across all your service channels

TRANSFORM AT SPEED

Easily design and deploy exceptional services processes, at scale, across your extended services network

Atheer is a fully integrated Service Performance Platform TM that intelligently connects technicians across your extended service network to the guidance, remote visual support, knowledge, and automated workflows they need to do great work, in the flow of work.

ONBOARD AND TRAIN

Onboard technicians faster, reduce ramp time

Intelligently connect your front line teams to the assistance and resources they need, at the moment of need.

Single, unified, experience
Full white labelling – make Atheer yours
Enterprise content management (including content integrations)
QR, barcode, and OCR scanning
Knowledge capture and sharing
Deploy to phones, tablets, and glasses
And more.

CONNECT AND COLLABORATE

Connect your service chain and keep it up to date

Atheer connects your customers, support teams, technicians and service partners with each other and with the knowledge, visual support, expertise, work instructions, guidance, and systems to deliver world class service.

Connect and engage with distributed users
Broadcast – announcements and news
Integrated remote assistance
Integrated messaging
Assign tasks and track progress
One click deployment
And more.

SELF SERVICE

Help your customers and service technicians help themselves

Intelligently connect your customers and service network to the assistance and resources they need, at the moment of need.

Quick search for all content types, including individuals
Easily create your own content catalog complete with hierarchies and links
Support for many asset types – documents; videos; images; audio files, etc
Micro learning
Link digital content to equipment, machines, and other assets using QR codes, barcodes
Allow users to quickly create and post content from the front line
Integrate with existing content management systems and repositories
And more.

REMOTE RESOLUTION

Quickly resolve issues through visual support

Atheer’s award winning remote assistance capabilities are fully integrated across the platform allowing service technicians to access real time video support in the flow of their work.

Multi-party calling
Video support session scheduling
Content and document sharing during sessions
Recording and playback of sessions
Annotate on live video and still images
Flexible and intuitive guest user access
Global video infrastructure for performance, resilience, and low bandwidth support
And more.

AUTOMATED WORKFLOWS

Design, deploy, and manage automated workflows at scale

Eliminate paper. Easily automate and augment your most important services workflows and deploy them to your technicians, remarkably fast. No coding required.

Automate services workflows – no coding required
Easily publish and version across all users and devices with one click – no lengthy development cycles or IT involvement required
Build field services workflows to support any business use case – future proof your business
Integrate with your other enterprise systems
Create dashboards to track performance metrics
And more.

REAL-TIME INSIGHTS

Easily optimize your service strategies and operations

Atheer helps you make faster and better decisions with powerful self-service analytics.

Real time insights into user engagement and activity
Analyze trends in digitized workflows – identify common issues, bottlenecks, trends, etc
Remote assistance analytics – identify common visual support requests and resolutions
Monitor content consumption – what’s helping and what isn’t
Build and distribute custom reports – no coding required
Share insight data in multiple formats (e.g .csv, .xlsx)
Integrate with enterprise reporting tools and databases
And more.

CONNECT AND EXTEND

Connect, extend, and grow

Easily integrate Atheer with your existing enterprise systems and business processes.

Rest and GraphQL APIs
Webhooks
Mobile and Web SDKs
Data import and export tools
Easy integration to enterprise systems, reporting tools, and databases
And more.

ENTERPRISE GRADE

Global, secure, transparent, trusted

Atheer’s global cloud infrastructure (with data centers in Europe, North America, Japan, and China) supports the performance and regulatory needs of some of the world’s most demanding equipment manufacturers and their service networks.

Trusted to be secure, scalable, resilient, and reliable
SOC 2 Type II and GDPR compliant
Support for complex service networks – ability to model your specific service chain
Full white labelling of the mobile application – make Atheer your own
Full operational transparency that you can check at any time
And more.

Click here to see our real time operational status

INTEGRATIONS

Service teams of all sizes rely on Atheer

Atheer connects your service operations to your core enterprise systems to deliver unprecedented visibility into operations.

TRUSTED BY THE WORLD'S LEADING EQUIPMENT MANUFACTURERS

ATHEER RESULTS

A proven approach to improving service performance across your extended service network

Leading equipment manufacturers rely on the Atheer Service Performance Platform TM to digitally transform their service operating models and deliver real business impact, fast.