Deliver amazing service in days, not months

EXPAND NETWORKS AND SCALE SERVICE DELIVERY

Build your own branded service experiences cost-effectively with Atheer’s powerful platform. Invest in your service partners— installers, contractors, and technicians, so they do their best work.

SPEED SERVICE TRANSFORMATION

Easily design and deploy tools for your service network— no code required

Atheer’s no-code platform allows you to rapidly deploy a white-labeled app to your service partners and enable them on-site. It’s the only system your service providers need onsite that gives them guidance, remote visual support, knowledge, and digital workflows to optimize service performance in no time.

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Expand Service Networks

Managing growth isn’t always predictable. When achieving business goals means contracting with service partners to launch a new product line, open a new market, or expand into a different region, Atheer can help.

Activate new service providers faster and update them with greater agility as your products, procedures, instructions, and manuals change.

  • A single, unified experience—no more duplication of systems for onboarding and training
  • Personalize learning paths based on your partner’s organization
  • Support microlearning for different learning styles
  • Your multi-media content library delivered on-demand, directly into a technician’s hands
  • QR, barcode, and OCR scanning for quick access to product content
  • Deploy flexibility with support for your service partners’ devices — phones, tablets, and glasses

Scale Service Delivery

Service delivery through an extended service provider network is difficult to scale when you manage operations and evaluate performance manually. How do you know if you have the right partners? And how do you enable them to do more? It’s not easy.

Atheer’s platform allows you to take control of processes and strengthen service delivery through your provider network at a fraction of the cost.

  • Roll out as many service delivery processes as needed digitally—no more paper, email, spreadsheets, or wasted administration time
  • Tailor any on-site service workflows, such as inspection, troubleshooting, warranty, and more
  • Easily publish and version service workflows across all teams and devices with one click – no lengthy development cycles or IT involvement required
  • Automatically create documentation from service workflows
  • Integrate job details, service workflow responses, product documentation, and service content with your enterprise systems
  • Support service from anywhere and streamline operations with robust remote assistance and self-service capabilities
  • Allow service providers to quickly create and share content from the customer’s site
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Speed Service Transformation


Atheer is designed to grow with you, along each step of your service transformation journey. Our no-code approach allows you to develop and deploy digital service processes and partner network strategies at your own pace.
Whether you need to ramp service partners quickly or manage your network profitability, Atheer is the enterprise-ready platform for extending your current service systems with real-time service performance visibility across a complex service provider network.

  • Full dashboard and reporting capabilities for real-time insights into network engagement and activity
  • Analyze trends in service delivery – identify common issues, bottlenecks, trends, and more
  • Recognize opportunities for closing knowledge gaps with remote assistance analytics
  • Monitor content consumption – what’s helping and what isn’t
  • Share data in multiple formats (e.g .csv, .xlsx)
  • Easily integrate Atheer with your existing enterprise systems
    • Rest and GraphQL APIs
    • Webhooks
    • Mobile and Web SDKs
    • Data import and export tools

Enterprise-grade Deployments

Atheer’s global cloud infrastructure supports the performance and regulatory needs of some of the world’s most demanding manufacturers and their service networks.

  • Data centers in Europe, North America, Japan, and China
  • Trusted to be secure, scalable, resilient, and reliable
  • SOC 2 Type II compliant and GDPR compliance-ready
  • Support for complex service networks – the ability to model your specific service chain
  • Full white labeling of the mobile application – make Atheer your own
  • Full operational transparency
ENTERPRISE GRADE

TRUSTED BY THE WORLD'S LEADING EQUIPMENT MANUFACTURERS

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ATHEER RESULTS

A proven approach to improving service performance across your extended service network

Leading manufacturers rely on Atheer to speed transformation of their service operating models with some amazing results.

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40%

Reduction in service

resolution time

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90%

Increase in service

efficiency

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25%

Reduction in new

hire onboarding

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30%

Increase in first

time fix rates

Invest in your service partner channel and meet your service delivery goals

Use Atheer to help your installers, contractors, and partners onboard quickly and manage service cost-effectively.