Faster diagnosis of repair and maintenance issues
AR allows service engineers to more quickly identify -
and gain access to relevant work instructions - to repair and
maintenance issues for increasing complex systems.
Measurable Benefits
Dynamic delivery of relevant
work instructions
Whether doing a detailed review of cell tower
maintenance records or repairing a switch, AR can help.
Measurable Benefits
20-50% reduction in the cost
to train distributed workforces
Through the delivery of work instructions within a worker’s
vision of vision, on the job training can be delivered
faster and more broadly across multiple locations.
Measurable Benefits

Why Telecommunications Needs AR

The telecommunications industry is making huge and ongoing investments in the maintenance and evolution of its infrastructure – from meeting the massive, growing demand for mobile bandwidth to the future delivery of 5G services. AR can help meet this challenge.

“In field service (we look at) how can we improve the reliability of our network so that our customers can see a faster repair time? How can we avoid sending experts out to the field? How can we leverage support more effectively so that we’re not have to send those key team members to remote sites?”

– Parm Sandhu, Director of Network and System Operations at Canada’s TELUS Corporation, in conversation with Chief Operating Officer Amar Dhaliwal and VR/AR Association Global Executive Director Kris Kolo

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