Decrease service resolution time by up to 40 per cent
Porsche Cars North America reports that AR "connects dealership
technicians to remote experts via smartglasses for a live interaction that
can shorten service resolution times by up to 40 percent".
Measurable Benefits
Dynamic delivery of relevant work instructions
Whether doing a detailed review of equipment maintenance
records or repairing large, complex and expensive machinery,
AR can help.
Measurable Benefits
Improve customer satisfaction
J.D. Power recently reported that failed first-time fixes at
dealers drove down customer satisfaction by 25 per cent.
Measurable Benefits

Why Dealer Service Needs AR

Dealerships face increasing demand from customers for faster and more accurate service at competitive rates. This puts the squeeze on dealerships to keep costs down, yet find ways to better serve customers.

“By solving issues faster, our dealer partners can get their customers back into cars with less disruption. And our overall service quality increases as we share expertise more efficiently between our experts and dealer technicians.”

Klaus Zellmer, President and CEO of Porsche Cars North America, speaking about PCNA’s AR implementation

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