We recently released a major update to our Atheer AiR™ Enterprise platform with new features that enhance enterprise security, add greater richness to taskflow reporting and updating – all while expanding the range of devices customers can use.
All of those features are exciting and important to customers, but one of them – richer taskflow reporting and updating – is actually even more impactful than it sounds. For those unfamiliar with taskflows, they are trackable, step-by-step instructions that can be delivered to users of AiR Enterprise on any supported smartglasses.
For any enterprise customer that relies on working through compliance checklists or needs to follow very specific processes, there’s huge value in using taskflows. In an earlier post, for example, we explored how AiR Enterprise checklists can be used in the aviation industry for pre-flight inspections. World-renowned helicopter pilot Chuck Aaron, the only US pilot licensed by the FAA to perform aerobatics in a helicopter, recently reviewed how he is able to use AiR Enterprise and taskflows for these inspections.
With the latest updates to taskflow features in AiR Enterprise, it’s now possible to not only build great secure, encrypted taskflows that help guide your employees through often complex work, but it also helps you understand how effective those taskflows are. These updates allow you to:
- Get realtime information about which taskflows each user has undertaken – There’s no point in putting a lot of time and energy in developing in-depth, detailed taskflows if your workforce is not going to adopt them. Being able to see which of your employees is using a particular taskflow can be a big help in understanding why it may not be working. It could be because users are unaware of the availability of the workflow, that there are problems with the workflow itself – or that particular users are finding it hard to adapt to new ways of working and perhaps need more training and encouragement.
- See how far each user gets in executing on those taskflows – This is vital in both getting a more detailed understanding of how successfully a given taskflow is being adopted by your workforce. It can also be used to provide insight about whether you need to refine or improve a particular step in the workflow. If, for example, you find that most users are halting work on a 10-step taskflow at Step 4, you’ll have clear data that tells you there are problems with either the instructions you have provided or in some aspect of the work itself within that step. You’ll then be able to talk to the users, figure out the issues they are having and then refine the workflow so that it can be used more effectively.
- Identify how long it takes each user to execute on a given task – In designing a taskflow for a particular task, you will probably have a target timeframe in mind for how long it takes to accomplish each task. With the taskflow reporting in AiR Enterprise, you can see exactly when each step in the taskflow was started – and any times when users had to pause and resume any part of a taskflow. For taskflow designers, this is powerful as it again helps them understand whether the taskflow is actually helping employees to be more effective.
- Make sure that all users are working with the very latest version of task flows – The task flow synchronization feature in AiR Enterprise ensures that as complex task flows are improved and updated, they are immediately available to all connected users. It ensures that your workforce has immediate access (via their smart glasses) to the very latest updated task flow guidance so that they can do their jobs in the fastest, safest and more effective way possible. This is particularly important in dynamic environments where processes and workflows can change quickly. It’s also very useful when new compliance rules need to be reflected quickly in taskflows.
- Collect and store taskflow data locally – AiR Enterprise users don’t need to be connected in order to get the full benefit of taskflows. AiR Enterprise is designed to keep tracking the use – and effectiveness – of a given taskflow, even while the smartglasses being used to deliver the taskflow are offline. For a workforce that carries out maintenance work underground (on perhaps a subway line or in a mine) and there is no data connectivity, those workers can still load taskflows onto their smartglasses while they have connectivity, do the work detailed in the taskflow and then have the data about that work automatically uploaded the next time they connect to their network.
The biggest task-away from all these new taskflow features is that AiR Enterprise now provides a great way to not only assess the effectiveness of your taskflows – and drive changes to those workflows based on the actionable business insights you are getting about them – but also to quickly make the most up-to-date task flows available to your entire workforce.